Troubleshooting
Pivotal Web Services End of Availability Announced
For more information, see Frequently Asked Questions.
This topic describes how to resolve common errors that arise when configuring a single sign-on partnership between PingOne Cloud and Pivotal Single Sign-On (SSO).
CA Single Sign-On Partnership is Inactive
Symptom:
Explanations:
- The CA Single Sign-On is inactive in CA Single Sign-On.
Service Provider Entity ID Misconfigured
Symptom:
Explanation:
- The service provider Entity ID is misconfigured in CA Single Sign-On.
Incoming SAML message is invalid
Symptom:
Explanation:
The identity provider Entity ID is misconfigured in CA Single Sign-On or in PWS Single Sign-On.
The Name ID Format was misconfigured in CA Single Sign-On
Assertion Consumer Service URL Misconfigured
Symptom:
Explanation:
- The service provider Assertion Consumer Service (ACS) is misconfigured in CA Single Sign-On.
Audience Field Misconfigured
Symptom:
Explanation:
- The service provider Audience Field is misconfigured in CA Single Sign-On.
Expired Certificate
Symptom:
Explanation:
- The certificate has expired in CA Single Sign-On.
Identity Provider SSO URL Misconfigured
Symptom:
Explanation:
- The identity provider SSO URL is misconfigured in PWS Single Sign-On.