Troubleshooting Plan-to-Plan OIDC Integration
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For more information, see Frequently Asked Questions.
This topic explains how to resolve common errors that can arise when you configure a Single Sign-On (SSO) partnership between two SSO service plans, one acting as an Identity Provider (IDP) and one acting as a Relying Party (RP).
No link for OIDC, or the Service Provider Login page is blank
- The discovery URL is incorrect or unavailable. No link appears on the login page.
- This error can occur if you do not enable Skip SSL Connection and the IDP service plan is using a self-signed certificate.
Authorization Request Error
You may have configured your OAuth client ID incorrectly.
You may have configured your OAuth client secret incorrectly.
405 Method Not Allowed
- You may have ommitted the
openidscope in the IDP configuration on the RP service plan.
- You may be requesting the wrong scopes, or scopes that are not supported by the other SSO plan. Confirm that you are only requesting
Cannot determine username with given credentials
The username you used may not have a value mapped to it. In the IDP attributes, map the “username” attribute to “username.”
You may have configured the authorized redirect URI incorrectly. Confirm that your callback URL is entered correctly as an authorized redirect URI for the client configurations on the IDP service plan.